Return Policy

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Thank you for shopping with Ceramisaurus Pottery! I hope your dinosaur-themed ceramics bring a ton of joy. If you’re not completely satisfied, we’re here to help.

Eligibility for Returns

• Most items can be returned within 30 days of delivery for a full refund or exchange.
• Items must be unused, undamaged, and in their original packaging to qualify.
• Any item that arrives damaged or defective is eligible for a full refund.

Damaged or Defective Items
Ceramics are fragile, and despite our best efforts to pack carefully, accidents can happen in transit. If your item arrives broken, chipped, or defective:

• Please contact us within 7 days of receiving your order.
• Send us photos of the damage so we can promptly assist you.
• We will gladly offer a replacement or full refund, including return shipping costs.

Find-a-Fossil Mugs
Small chips may dislodge themselves during shipping. This is normal. However, if half or more of the chippable surface comes off during shipping, the item is eligible for a return if the customer deems it unacceptable.

How to Initiate a Return
To start a return or report damage:

• Email us at [email protected] with your order number and reason for return.
• We’ll guide you through the process if needed.

 Return Shipping

• Customers are responsible for the cost of return shipping even if the item is considered damaged or defective.
  
• If you choose to exchange an item, the replacement will be sent to you free of charge.
  
• We recommend using a tracked shipping method to ensure your return arrives safely.

Refunds

• Refunds will be issued to your original payment method once we receive and inspect your returned item.
• Please allow 7–10 business days for the refund to process after we receive the item.

Exchanges

• Exchanges are available for the same item or another item of equal value.
• ​Contact us first to confirm stock and initiate an exchange.

Non-Returnable Items

• Custom or personalized ceramics (unless damaged in shipping)
• Sale or clearance items marked as final sale, such as items purchased from Coprolite Creations — Coprolite Creations is a branch of Ceramisaurus Pottery that offers discounted or imperfect pieces. All sales from this shop are final and not eligible for return or exchange.

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​Shipping Policy

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Shipping Destinations
We proudly ship our dinosaur ceramics within the U.S. If you’re outside this area, please contact [email protected] for special arrangements.

Processing Time

• Orders are typically processed within 2–3 business days after payment is received.

Shipping Methods & Delivery Times

• We use reliable carriers (e.g., USPS) with tracking for all orders.
• Estimated delivery times after shipping: Standard shipping: 3–7 business days

Packaging

• Your dinosaur ceramics will be carefully packaged with protective cushioning to minimize risk of damage.
• We take special care with fragile items to ensure they arrive safely.

Shipping Costs

• Shipping costs are calculated at checkout based on flat rate shipping in the U.S.

Lost or Damaged Packages

• If your package is lost or damaged during shipping, please contact us within 7 days of the expected delivery date.
• We will work with the carrier to resolve the issue and provide a replacement or refund as appropriate.

International Shipping

• We currently do not ship internationally, but if you are dying to get your hands on one of these mugs, you can email [email protected].
• Please note that customs duties and taxes may apply and are the responsibility of the customer. Delivery times may vary.

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​Questions?
We want your dinosaur ceramics to arrive safe and sound! For any refund or shipping questions, email [email protected].